Connect to endless combinations of third party solutions with

CHITCHAX

Chitchax is open and configurable to any channel, natural language processor, agent platform and business system.

​Key Features:

  • Integration with live agent support for when the bot does not understand the customer or when the customer's question is out of the bot's scope. We have designed three types of escalations:

    • Active escalations (when customers themselves request for an agent)

    • Passive escalations (when the bot consecutively doesn't understand the customer and automatically handovers to the agent)

    • Agent escalations (when the agent themself volunatry interrupts a bot conversation)

  • Tagging and ticket creation of escalation conversations

3. agent platforms

Chitchax seamlessly manages the handover between chatbot and human 

Our architecture

Click on the integration points to learn more